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Supervisory Skills
April 9, 2014
Credit Union Center
Marlborough, MA
Meeting the Every Day Challenges of Front-Line Supervision
Are you transitioning from a staff position to a new supervisory role and looking for new skills to help in this transition?  Or maybe you are supervising a difficult or challenging staff and need tools to manage conflict?  Perhaps you want to update your supervisory skills as part of your career development.  Or maybe you just want to be sure you are doing everything right to supervise your team to the best of your ability.
Henry Ford once said, "Coming together is a beginning, staying together is progress, and working together is success.”   Front line supervisors know coming together and staying together to achieve this success requires constant attention to the people one supervises and to the outcomes expected.
Front line supervisors are one of the most important roles in a credit union.  They monitor compliance with policies and procedures; they influence morale, impact work flow, and ensure the success of their department or group; and they are your talent pool for future leaders.
This one-day supervisory training program will provide supervisors with the basic skills and tools to:
  • Lead by example and set the professional tone
  • Balance the supervisor/employee relationship
  • Recognize the impact and importance of diversity
  • Monitor and document employee performance
  • Deliver timely and effective feedback
  • Handle problem employees
  • Know when to escalate employee issues to avoid legal landmines
  • Acknowledge one’s own strengths and weaknesses

Join us on April 9 for an interactive, energetic, information-packed workshop to enhance the skills required to be a great Front Line Supervisor!  

The investment for this program includes
program materials, continental breakfast and lunch
Registration: 8:30 a.m.
Program: 9:00 a.m. - 4:00 p.m.
$199.00 per registrant